Privacy policy

Arborista places a strong emphasis on the confidentiality of the "Personal Information" provided by users or obtained through third parties. This website adheres to the principles outlined in the General Data Protection Regulations, and any Personal Information collected by Arborista is handled in accordance with relevant data protection legislation. Users are required to accept the terms of the Privacy Policy, which delineates the processing of personal data through the website and the associated services, alongside agreeing to our Website Use Terms and Conditions.

Updates to this Privacy Policy may occur periodically, with notifications sent to all members, and the revised policy being made accessible on our website.

1.0 Collection of Information

1.1 Arborista gathers two categories of information about website users:

1.1.1 "Non-Personal Information," such as IP addresses, pages accessed, and content downloaded.

1.1.2 "Personal Information," which is only collected when users make a booking for our services. Information provided during booking is retained in an internal system.

1.3 The lawful basis for processing personal data includes:

1.3.1 Providing a taxi service as specified by the user.

1.3.2 No automatic deletion period is applied to Personal Information, but users can request deletion.

2.0 Use of Information

2.1 Non-Personal information is utilised to monitor and enhance services, without monitoring individual user patterns.

2.2 Personal Information may be used to respond to queries, communicate with users, and fulfil taxi service requests.

2.3 Personal Information may be released with user consent to comply with the law, enforce Terms and Conditions, or protect rights and safety. No information is otherwise shared with third parties.

3.0 Contact

3.1 Users can contact Arborista with any queries or concerns.

3.2 Users have the right to access and exercise statutory rights by contacting us. Complaints can be directed to the Information Commissioner's Office.

4.0 Protection of Personal Information

4.1 All Personal Information is stored on our website in accordance with data protection legislation.

4.2 Security measures are in place to prevent loss, misuse, and alteration of personal data.

4.3 Information submitted during business operations is stored on secured systems in the United Kingdom.

5. Cookies

5.1 This website utilises cookies to enhance user experience, which may be session or persistent cookies.

5.2 Cookies are used to maintain continuity, improve speed, provide interactive content, and gather Non-Personal information.

5.3 Users can adjust cookie acceptance settings via their web browser but disabling cookies may impact certain website features.